I originally bought a 10,000 BTU LG air conditioner, installed it and it didn't work. Called LG for support, but had a difficult time as the person spoke very poor English. Contacted Living Direct and had excellent service. They apologized said to...

Only 2 items that needed more effort.To install,because you first install the sleeve in the window, that the unit it self fits into does require 2 people . The remote,doesn't work,unless you are within 5 to 6 feet to the unit .I am about 14 feet from...

Spent hours calling no, on unit, which stated to call ratrer than return to store. LG even sent out a repair man who said it must be replaced. After much frustration I found I was talking to the wrong people!!!!!!

This air conditioner was designed for installation in conventional double-hung window frames with a conventional window sill. Our home has replacement vinyl windows, with a 2" piece of vinyl above the original window sill. This complicates the...

We bought 2 of these for resident areas in our nursing home. One unit had screws in the bottom of the box. Unit was installed and rattled madly when turned on. After 2 calls to LG, and calls to the 2 authorized service centers who refuse to come...

This was my first Internet purchase of an appliance and I was more than happy at the ease of ordering, payment options and the communication from your company. You gave me an expected delivery date which was correct and kept me informed as to where my...

so happy with this ... really cools down an approximately 600 square foot area ... easy to use ... and love that you can preset it to come on when you're away ...